Every Great Journey Begins With a Story.

 

Phoenix India Consulting was born from a journey that began in the quiet village of Kottayam, Kerala, where our founder Biju Pappachan grew up surrounded by the values of community, resilience, and simplicity.

At the age of 17, Biju ventured into the vibrant and diverse landscapes of Northeast India to pursue higher studies—an experience that would shape his worldview and ignite a lifelong commitment to social transformation. Over the years, he lived and worked across Assam, Manipur, Nagaland, and Arunachal Pradesh, immersing himself in cultures, communities, and causes that deepened his understanding of human connection and systemic change.

In 1999, Biju moved to Delhi, where his journey of service took root. He began working with Childline, advocating for the rights and protection of vulnerable children. His passion for empowering the displaced led him to design and implement a self-reliance programme for refugees, helping individuals rebuild their lives with dignity and purpose.

This work paved the way for a remarkable 15-year tenure with UNHCR, the UN Refugee Agency, where Biju worked primarily in human resource management. His role focused on building inclusive, people-centred systems that supported staff development, organizational culture, and operational excellence across humanitarian contexts. But the story did not end there.

Driven by a desire to create deeper, more transformative impact, Biju joined hands with close friends and collaborators to found Phoenix India Consulting. Together, they envisioned a space where meaningful conversations, collaborative learning, and purposeful growth could empower individuals and organizations to turn challenges into opportunities.

At Phoenix, we believe that learning is not a one-time event—it is a journey. We co-create impactful learning experiences that are rooted in empathy, reflection, and strategic insight. Whether collaborating with grassroots leaders, corporate teams, or social enterprises, our approach is always human-centred and future-focused.

 

Vision

To be a trusted catalyst for transformation—empowering individuals and organizations to turn challenges into opportunities through meaningful conversations, collaborative learning, and purposeful growth.

Mission

We partner with clients to co-create impactful learning experiences, deliver personalized coaching, and design tailored development programs that inspire change, build leadership, and drive sustainable success. Through deep listening, strategic insight, and a commitment to excellence, we help people and businesses unlock their full potential—one conversation at a time.

Our Approach

Listen Deeply

Understand your unique context

Co-Create Solutions

Design interventions that fit

Empower Action

Equip people with tools and mindset

Sustain Growth

Support long-term transformation